When we talk about the introduction of new processes and especially those that do not exist, when each different department does its own way, there are few things that are very important to think about before starting to draw process diagrams.
When the moment comes that you need to introduce new practices in the organization, there are some very important steps that should be thought about before you start drawing different steps in the process:
when you understand what kind of people will be affected by this change, then the best thing to do is to approach these teams and initiate diagnostics phase by investigating how they perform the functions for which you want to implement a new process. Why is it needed? This is important in order, to understand what practices are currently being applied, to try to adapt the planned process so that as little impact as possible is on people, and most importantly, so that people would feel part of the decision-making, i.e. that they have had the opportunity to speak out.
once the diagnosis is complete and the draft of the process is prepared, it is important to return to the same people who were engaged in diagnostics and discuss the proposal for the process. But the discussion must be based on what insights you gained during the diagnosis from each team. Why is this important? This suggests that you have heard them and tried, or have taken into account the proposals that have been made.
when process draft is discussed with all stakeholders, it must, of course, be confirmed in accordance with the procedures in force in the organization.
after official confirmation, it is natural to run training for people, release communication through a wide variety of channels. Before performing communication and during diagnostics, it is important to understand who the "influencers" are in the organization, focus on these people and use them in communication, so that you would get as much buy - in as possible in regards to newly established process.
after the launch of the process and training, it is often forgotten that monitoring of the process is necessary, because it is normal when certain situations were unforeseen. For monitoring a clear communication channel (or contacts of a particular person) should be shared, so that people would not feel left alone in case of any questions.
There are other steps to be mentioned, but here I name those, from my point of view, are most important in reflecting on and evaluating the duration of process implementation and people that need to be involved.
댓글